A Legal Disclaimer

Effective Date: May 29, 2025

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Due to the custom nature of our costumes and production timelines, all sales are final. Once a registration or costume order is placed, it cannot be canceled, refunded, or exchanged.

Exceptions

We only offer refunds or exchanges if:

• You received the wrong costume (style or size)

• The costume arrived with significant damage caused during our handling or packaging
   

To request a review for a possible exception, you must notify us within 48 hours of receiving the item. Please include clear photos and a description of the issue. After review, we will determine whether a replacement or partial refund is applicable.

Contact for Issues

Email: info@sherzelproductionmas.com
Please include your full name, order reference, and photos if applicable.